Frequently asked questions
Orders, shipping, subscriptions and stockists, plus the ingredient questions we get asked most.
Protein and nutrition
Why reach for Greenback?
Greenback is more than a quality vegan-friendly option. It is for anyone who is looking for healthier, nutritious snacking choices with a delicious taste. Itβs that simple!
Being gluten free and dairy free, Greenback products are gentler on your stomach and no matter where you are on your plant-based journey, reaching for a Greenback product means you are reaching for overall wellbeing. With no artificial colours, flavours, additives or preservatives, Greenback is a better-for-you choice.
Our range is rapidly expanding to provide more options for our loyal customer base. In addition to our selection of protein bars, we offer protein powder and protein water.
Crafted with 100% plant-based quality ingredients, choosing Greenback means embracing a healthier lifestyle while never compromising on taste.
What are the benefits of a plant-based lifestyle?
A plant-based lifestyle offers several benefits, including:
1. Improved Health: Plant-based diets are often rich in nutrients, low in saturated fats and high in fibre, which can lead to better heart health, weight management and reduced risk of chronic diseases.
2. Environmental Impact: Choosing plant-based foods can help reduce greenhouse gas emissions, conserve water and contribute to a more sustainable and eco-friendly way of living.
3. Animal Welfare: By avoiding animal products, plant-based lifestyles promote compassion for animals and reduce the demand for factory farming and its associated ethical concerns.
4. Ethical and Moral Values: Many people choose plant-based diets to align with their ethical and moral beliefs, valuing the wellbeing of animals and the planet.
5. Diverse Food Choice: Plant-based diets offer a wide variety of delicious and nutritious foods, encouraging culinary exploration and creativity.
6. Increased Energy: Plant-based diets can lead to higher energy levels, improved digestion and overall wellbeing.
How much protein do I need daily?
Required daily protein intake can vary depending on factors such as age, sex, activity level and overall health. However, a general guideline is to aim for about 0.8 grams of protein per kilogram of body weight. For example, if you weigh 70 kilograms (154 pounds), you might aim for about 56 grams of protein per day.
Keep in mind that athletes, pregnant or breastfeeding women and people with specific health goals may require more protein. It is best to consult with a healthcare provider or registered dietician for personalised recommendations based on individual needs and goals.
Is protein suitable during pregnancy and breastfeeding?
Protein is not only suitable but also essential during pregnancy. Protein is a crucial nutrient for both the mother and the developing baby. It plays a significant role in the growth and development of the baby's organs, muscles and tissues.
Plant-based protein sources can be safe and healthy for pregnant women, provided they are consumed in a balanced and varied manner. A well-planned plant-based diet can provide the necessary nutrients, including protein, for a healthy pregnancy.
Good sources of plant-based protein include legumes (beans, lentils, chickpeas), tofu, tempeh, edamame, quinoa, nuts, seeds and whole grains. It's important to ensure you're getting a variety of these protein sources to ensure you're getting all the essential amino acids your body needs.
Consult with a healthcare provider or registered dietician to determine your specific protein needs during pregnancy, as they can provide personalised recommendations based on your health, dietary preferences and any potential complications.
Greenback's protein sources are made to the highest standard and use quality, natural ingredients. However, we recommend that you check with your healthcare provider before consuming our plant-based protein sources. There is limited research available on the effects of various supplements and protein powders during pregnancy and breastfeeding, so we exercise caution before declaring our products safe for consumption by pregnant and breastfeeding women. Please always seek professional advice first.
What are the benefits of pea protein?
Pea protein is a popular plant-based protein source with several benefits:
1. High-Quality Protein: Pea protein is a complete protein source, meaning it provides all essential amino acids that the body needs for various functions, including muscle building and repair.
2. Digestibility: Pea protein is easily digestible and tends to be well-tolerated, even by individuals with dietary sensitivities or allergies. It's naturally free from common allergens like dairy and soy.
3. Vegan and Vegetarian-Friendly: Pea protein is plant-based and suitable for vegans and vegetarians, making it an excellent protein source for those who avoid animal products.
4. Muscle Support: Pea protein is a good source of branched-chain amino acids (BCAAs), particularly leucine, which can promote muscle growth and recovery, making it popular among athletes and bodybuilders.
5. Weight Management: Pea protein can help with weight management due to its ability to increase feelings of fullness and reduce appetite, which may aid in weight loss or maintenance.
6. Heart Health: Pea protein is naturally low in saturated fat and cholesterol. It may contribute to heart health by helping to lower blood pressure and reduce the risk of cardiovascular disease.
7. Hypoallergenic: As mentioned above, pea protein is hypoallergenic, making it a safe option for individuals with allergies or intolerances to other protein sources.
8. Sustainable: Pea protein is derived from yellow peas, which have a lower environmental impact compared to some other protein sources such as animal products.
Greenback products use pea protein as it is a valuable addition to a balanced diet, especially for those looking to boost their protein intake while following a plant-based or vegan lifestyle.
Online store
How does your delivery service work?
You need your box of goodness ASAP! Packages are normally dispatched within 2 days of receiving payment and we use the shipping platform, Shippit. Shippit ensures that you will get the best possible rate available and that's why we use them.
Tell us where you want your package delivered and you can then track your parcel via the Shippit link and watch your package come to you. Who needs Netflix when you can watch Greenback arrive?! You will also receive alerts as you go.
If there is an issue with your package, Shippit will take care of it for both of us!
Spend $99 or more and we will deliver free anywhere within Australia. Charges will apply for delivery overseas. Email us at info@wearegreenback.com for more information.
Does Greenback ship internationally?
Yes, we do! We know that international shipping costs are expensive, so we throw in a few freebies with every overseas order.
As a guide: international shipping costs between $45-$100, depending on where in the world you are! Current international shipping destinations are New Zealand, Japan, Singapore, Hong Kong, Canada, United States, United Kingdom and India. Please email us at info@wearegreenback.com for a quote.
Does Greenback offer free shipping?
Greenback offers free shipping on orders over $99.
Do you offer refunds or exchanges?
We want you to love Greenback, so we offer a 30-day taste guarantee. If you're not happy with your first box, let us know within 30 days of receiving it and we'll refund it (first box only, limited to one refund per customer). Before you do, we'd encourage you to try another flavour, as it may just be that one flavour wasn't right for you. Our sampler pack is a great way to do this, with multiple flavours in one box so you can find your favourite.
If you've changed your mind about an order, you can return it within 30 days of receiving it, as long as it's unopened, unused and in its original packaging. Return shipping is at your cost. If your order arrives damaged, faulty or incorrect, we'll replace it and send you a prepaid shipping label. Apparel must be unused, unworn and in its original condition.
To start a return, email info@wearegreenback.com with your order details and the reason for your return, and we'll send you the return address.
