Shipping policy

We pack fast so your Greenback order get to you fast. Here's how it works.

When we pack and ship

We pack and ship Monday to Friday, excluding public holidays.

  • Order before 12pm Sydney time (AEST/AEDT) on a business day: we pack and ship it the same day.
  • Order after 12pm Sydney time: we pack and ship it the next business day.
  • Weekends and public holidays: orders placed on a Saturday, Sunday or public holiday are packed and shipped the next business day.

As soon as your order ships, we'll email you a tracking link.

Delivery within Australia

Once shipped, most orders arrive within 3 business days. Depending on where you are, delivery can take up to 5 business days, with regional and remote areas sometimes on the longer side.

We ship with a range of trusted couriers, including Australia Post, Couriers Please, Aramex, Allied Express, Bonds Couriers and TNT, and choose the best option for your address. We also deliver to PO boxes.

Shipping costs

  • Orders under $99: standard shipping is $9.95.
  • Orders $99 and over: free shipping.

Shipping costs are always shown at checkout before you pay.

International orders

We currently ship to New Zealand, the United Kingdom, the United States and India. International orders are packed and shipped on the same timeframe as Australian orders. Delivery usually takes 6 to 27 business days, but because it depends on international carriers and customs, we can't guarantee a delivery time.

International shipping costs are shown at checkout. Any import taxes, duties or fees charged by your country are the responsibility of the customer and aren't included in our prices.

Check your address

Please double-check your delivery address at checkout. If you spot a mistake, email us as soon as possible. If your order hasn't shipped yet, we'll update it. Once it's on its way, we can't change the address.

Late, lost or damaged orders

If your tracking hasn't moved for a while or your order hasn't arrived when expected, email info@wearegreenback.com with your order number and we'll chase it up with the courier.

If your order arrives damaged, see our Refund Policy. We'll make it right.

Questions?

Email info@wearegreenback.com. Real people answer.