Cancellation policy
Subscribing means you never run out of your Greenback favourites. Here's how subscriptions work and how to change or cancel yours anytime.
How your subscription works
- When you subscribe, you choose your products and how often you'd like them delivered.
- Your subscription renews automatically. We'll charge your saved payment method and send your order on each delivery date until you cancel.
- Each subscription order is packed and shipped on the same timeframe as our other orders. See our Shipping Policy.
- We'll email you a reminder 3 days before each charge, so you have time to make changes.
Subscription pricing
- Your first subscription box: 50% off. This introductory offer is limited to one per customer.
- Every box after that: 10% off the regular price.
- Discounts are shown at checkout. If our prices change, we'll let you know by email before your next charge at the new price.
Skipping, pausing or changing your subscription
You're in control. Log in to your account at any time to:
- skip a delivery
- pause your subscription
- change your products, quantities or delivery frequency
- update your address or payment details.
Changes need to be made before your next charge date to apply to that order.
How to cancel
- Cancel anytime from your account. There's no minimum number of orders, no lock-in contract and no cancellation fee.
- Prefer to talk to us? Email info@wearegreenback.com and we'll cancel it for you.
- To stop your next order, cancel before your next charge date. Once an order has been charged and packed, it can't be cancelled, but no further orders will be sent.
- You'll receive an email confirming your cancellation.
Refunds on subscription orders
Subscription orders are covered by our Refund Policy, including our first-box guarantee and our commitment to fixing faulty or damaged orders. Because food can't be resold, we can't offer change-of-mind refunds on later subscription orders once they've been charged.
Failed payments
If a payment doesn't go through, we'll email you so you can update your payment details, and we'll automatically try the payment again. Your order will be sent as soon as payment is successful. If payment still can't be taken, that order won't be sent.
Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts or changes any rights you have under the Australian Consumer Law.
Questions?
Email info@wearegreenback.com. Real people answer.