Terms of service

Last updated: October 2026

These terms apply when you use wearegreenback.com or buy from us. The website is operated by Better Brands Group Pty Ltd, the company behind Greenback ("we", "us", "our"). By using our website or placing an order, you agree to these terms. If you don't agree, please don't use the website.

1. Our products

  • We do our best to show our products accurately, but colours, packaging and product images on screen may vary slightly from what arrives.
  • Always check the product label for ingredients, allergens and nutrition information before eating. If anything on our website differs from the label, the label is correct.
  • Our products are made with soy, and many contain peanuts or tree nuts. If you have an allergy, check each product's label carefully.
  • Our products are food, not medicine. Information on our website is general and isn't a substitute for advice from a doctor or dietitian.

2. Prices and payment

  • All prices are in Australian dollars and include GST unless shown otherwise.
  • Prices can change without notice, but the price you pay is the one shown at checkout when you place your order.
  • We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay and Afterpay. If you pay with Afterpay or PayPal, their own terms also apply.
  • Payment is taken in full when you place your order.

3. Orders and availability

  • Products are offered subject to availability. If we can't supply part of your order, we'll contact you by email or phone and refund that item to your original payment method.
  • We may refuse or cancel an order at our discretion, for example if a product is unavailable, a price is shown incorrectly, or we suspect fraud. If we do, we'll tell you why and refund any payment in full.

4. Shipping

Orders placed before 12pm Sydney time on a business day are packed and shipped the same day. Delivery times, costs and international shipping details are in our Shipping Policy. Delivery costs are paid by you unless your order qualifies for free shipping.

5. Changing or cancelling an order

Because we pack orders quickly, please email info@wearegreenback.com as soon as possible if you need to change or cancel an order. We'll do our best to help, but once an order has shipped we can't change or cancel it.

6. Subscriptions

  • Subscriptions renew automatically at the frequency you choose, and your payment method is charged for each delivery until you cancel.
  • Subscription discounts are shown at checkout. Introductory offers, such as a discount on your first subscription box, are limited to one per customer.
  • You can skip, pause or cancel anytime from your account. Changes need to be made before your next charge date to apply to that order. See our Cancellation Policy for details.

7. Discount codes and promotions

  • Discount codes and promotions are subject to their own conditions, can't be exchanged for cash, and can't be combined with other offers unless stated.
  • We may end or change a promotion at any time, but this won't affect orders already placed.

8. Troop Rewards

Points and rewards earned through Troop Rewards have no cash value and can't be transferred. We may update the program's rewards and rules from time to time. Any points you've already earned will be honoured under the rules in place when you earned them.

9. Refunds and returns

Our first-box guarantee and our approach to faulty or damaged orders are set out in our Refund Policy.

10. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or changes any rights you have under the Australian Consumer Law.

11. Reviews and content you share

  • If you leave a review on our website, you give us permission to display it on our website and marketing, along with your first name and last initial.
  • Reviews must be honest, about your own experience, and must not be offensive or misleading. We may remove reviews that break these rules, but we won't remove a genuine review just because it's negative.
  • If you tag us on social media, we may ask your permission to share your post. We'll always ask first.

12. Our brand and content

Greenback is a registered trademark. All branding, logos, photography, text and other materials on this website belong to us or are used with permission. You can't copy, reproduce or use them without our written permission.

13. Liability

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, we aren't liable for any indirect or consequential loss arising from your use of our website or products. We work hard to keep the website accurate and available, but we can't guarantee it will always be error-free or uninterrupted.

14. Privacy

How we collect, use and protect your personal information is explained in our Privacy Policy.

15. Changes to these terms

We may update these terms from time to time. The version on this page at the time you place your order applies to that order.

16. Governing law

These terms are governed by the laws of New South Wales, Australia.

17. Contact us

Better Brands Group Pty Ltd
Unit 22/4 Chaplin Drive, Lane Cove West, NSW, 2066
Email: info@wearegreenback.com