Refund policy
We make every Greenback product to be loved, from our protein bars to our granola and protein powder. If something's not for you, here's exactly how it works.
Our first-box guarantee
If you don't love your first box, we'll refund it. The guarantee covers one box per customer, on your first order from our online store.
What counts as one box:
- Protein bars: one 12 pack
- Protein bites: one 12 pack
- Protein balls: one 10 pack
- Granola: one 4 pack
- Protein powder: one unit
If your first order includes more than one box, the guarantee covers one of them.
How it works:
- Time limit: contact us within 14 days of delivery.
- How to claim: email info@wearegreenback.com with your order number, which box you'd like refunded, and a quick note on what didn't work for you. We genuinely read every one.
- Sending it back: we'll reply with our return address. Send back the box, opened or unopened. Return postage is at your cost.
- Your refund: once your return arrives, we'll refund what you paid for that box, including the original shipping cost, to your original payment method within 5 business days. Your bank may take a few extra days to show the refund.
Change-of-mind returns on other orders
Because food can't be resold, we can't accept change-of-mind returns or exchanges on any of our products outside the first-box guarantee.
Faulty, damaged or incorrect orders
If your order arrives damaged, faulty, past its best-before date or not what you ordered, we'll make it right. That includes split bags, broken seals and damaged tubs.
- Email info@wearegreenback.com within 14 days of delivery with your order number and a photo of the problem.
- We'll send a replacement or refund you, whichever you prefer for a major problem. You won't need to pay any return postage.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Subscriptions
To skip, pause or cancel a subscription, see our Cancellation Policy or manage it anytime from your account.
Questions?
Email info@wearegreenback.com. Real people answer.